StockedUp Return Policy
Effective Date: 4th May, 2026
At StockedUp, we aim to ensure a smooth and satisfying shopping experience.
1. Perishable Goods
Due to the nature of food items:
- Most items are non-returnable once delivered
- Returns are only accepted if items are:
- Damaged
- Spoiled
- Incorrect
2. Reporting Issues
Customers must report issues:
- Within 24 hours of delivery
- With clear photo/video evidence
Send complaints to:
support@stockedup.africa
3. Resolution Options
If approved, we may:
- Replace the item
- Issue a refund (full or partial)
- Provide store credit
4. Non-Eligible Cases
Returns will not be accepted for:
- Change of mind
- Improper storage after delivery
- Minor natural variations (e.g., size, color of produce).